Membership, $14.99 a month

Your own Nerd on Call all year.

One simple membership: two remote sessions and an in-person visit included every year, 20% off the labor on anything extra, and a friendly Local Nerd a quick text away. No contract, cancel anytime.

Become a member

Gifting it to someone else? Gift a membership

Interviewed & background-checked Local Nerds Local to your part of the state Help at your own pace Cancel anytime

30-Day Happiness Guarantee

Join risk-free. If it's not for you, cancel within 30 days and we'll refund your first month, as long as you haven't used an included visit.

Nerd on Call $14.99per month

2 remote sessions included every year ($39 each on their own), over the phone with screen sharing when it helps
1 in-person visit included every year (a house call alone starts at $110), at your registered address (past 25 miles from downtown of the city that serves your area, you pay the rate difference for the first hour)
20% off the labor on any extra visits
Text a Nerd your quick questions, as a courtesy (fair use, text only)
30-Day Happiness Guarantee: a full refund of your first month if it's not for you
No contract. Cancel anytime.

Step 1 of 2, your account

First name

Last name

Phone number

This is how you sign in, and how we reach you about visits.

Create a PIN

Confirm PIN

Service address

This is your registered service address. In-person visits are made here only; to change it later, just call or text us. We also use it to confirm you're inside our 75-mile service area.

Getting in (optional)

Saved with your address and shared only with the Local Nerd coming to your door.

Your devices (optional, helps us prepare)

Computer make and model

Tablet

Phone

Referral or discount code (optional)

Code

Have a referral or a discount code? Enter it here and we’ll apply it at checkout. A referral link fills this in for you.

Text me reminders and updates about my appointments and account at this number. Message and data rates may apply. This is optional, and you can stop anytime.

I agree to the membership terms and privacy policy, including the courtesy texting limits and the early-cancellation adjustment described below. I confirm my service address is correct, and I understand my $14.99 membership renews monthly until I cancel.

Already a member? Sign in

Good to know

The plain-English version of the fine print. Full details are in the membership terms.

Your 30-Day Happiness Guarantee

New members can get a full refund of the first month within 30 days of joining.
The one condition: you haven't used an included remote session or in-person visit. Text a Nerd questions don't count.
Applies once per household, to your first month of dues. Parts and paid extra visits aren't refundable.
To claim, cancel and let us know at 580.400.7475 or hello@okienerd.com within 30 days.

Text a Nerd is a courtesy

Text only, for short, simple questions. It isn't a phone help line.
We usually reply within one business day, often sooner. That's a goal, not a guarantee, and it isn't for urgent or emergency help.
Anything that needs real troubleshooting, a screen-share, or hands-on time is a remote or in-person visit. Members get 20% off those.
Fair use means reasonable personal use for your own household devices. We may suggest booking a visit, and may pause all-day or business-scale texting.

Fair start, so "cancel anytime" stays honest

Your membership includes two remote sessions and an in-person visit, which together are worth more than a few months of dues.
You can cancel anytime. You just won't pay less than the regular price of the visits you use. If you use an included visit and cancel before your dues have covered it, we bill the difference, capped at that visit's regular price ($39 remote, or $110 to $145 in person depending on distance).
Once your dues add up to more than the visits you've used, there's no adjustment, ever. If you never used a visit, there's nothing to settle.
After a membership is canceled, a new one can start again after 12 months. We can waive that in some cases, so just ask.

Billing

$14.99 a month through Stripe, charged to the card on file and renewing automatically until you cancel. Monthly charges aren't pro-rated or refunded, apart from the 30-Day Happiness Guarantee on your first month.
Your included visits reset on your renewal date, the same date you signed up, and don't roll over.

Nerd on Call, answered

Still unsure about anything? Call or text us at 580.400.7475.

What's included

How do the included visits work?

You get two included remote sessions and one included in-person visit each membership year. They are counted separately, so using a remote session doesn't use up your in-person visit, or the other way around. Each remote session covers the first 30 minutes. Your included in-person visit covers the first hour at the $110 rate. Farther out, you pay the difference for that hour when you book: $20 in the 25 to 50 mile band, $35 in the 50 to 75 mile band.

Visits and pricing

What does an extra visit cost as a member?

You get 20% off. That puts an extra remote session at $31 (normally $39), an extra in-person visit at $88 within 25 miles, $104 in the 25 to 50 mile band, and $116 in the 50 to 75 mile band (our hourly rate is higher the farther we drive).

How does remote help work?

Every remote job starts with a phone call at your scheduled time. If we need to see your screen, your Local Nerd guides you through sharing it. To save time, install OkieNerd Connect at okienerd.com/connect before your appointment (on an iPhone or iPad, download the free Nerd on Call app instead), where the call and screen sharing happen right in the app.

Where do in-person visits happen?

At the service address on your membership, and only that address. If you move or need to change it, call or text us and we'll update it. It can't be changed at the time of booking.

Billing and cancellation

Can I cancel anytime?

Yes. You can cancel from your account or by contacting us. Canceling stops future monthly charges, and your benefits run through the period you've already paid for.

Using your membership

Do you repair broken devices?

Yes, if broken means it's slow, frozen, locked out, won't connect, or won't do what it did last week. We fix that at your home or over the phone. What we don't do is hardware repair: cracked screens, dead parts, anything that has to be opened up and soldered. If that's what it turns out to be, we'll tell you straight and point you to a good hardware shop.

How do I sign in, and what if I forget my PIN?

You sign in with your phone number and a PIN you choose. If you forget it, call or text us at 580.400.7475 and we'll verify you and reset it.